- #Philips hue sync box troubleshooting how to#
- #Philips hue sync box troubleshooting code#
#Philips hue sync box troubleshooting code#
Remember to always keep this new security code safe so that no one else can change or turn off your lights!.Unplug the device from power and reconnect it to finish setting up your lights as before.
The new security code will now be displayed on the screen. Press both buttons again to complete your selection and save it. Press one button at a time until you reach the desired number. Release both buttons after 10 seconds, then release one button at a time until only one is left lit up. Hold down on both buttons for 10 seconds. Unplug the light from power and plug it back in. If you’ve forgotten your security code, you can still reset it and get it back. Forgetting Security Code is One of Most Common Problems. When all else fails, try pressing reset on both the device and the sync box itself (it may be found under setup). Once paired, restart your sync box by unplugging and plugging it back in again. If that doesn’t work, press the pairing button on the back of your sync box. Try turning on NFC on your phone or tablet so the two devices connect automatically. Once you’ve done this, reset your device by unplugging and plugging it back in. If your router has an option for DHCP, turn it off and set a fixed IP address in your router configuration. To fix this problem, make sure your router is broadcasting its SSID and make sure it’s not using a password. One of the most common problems with these devices is that they can’t find their wireless networks. If you’re having other problems with your Philips Hue lights, there are a lot of things you can do before calling customer service.įor example, if the power button is blinking white three times and then turning off – this means that it is in standby mode waiting for power or an internet connection. #Philips hue sync box troubleshooting how to#
If you’re having a problem with your Philips Hue lights, there are a lot of things you can do before calling customer service.Ĭheck out the table below for some common problems and how to fix them! Blinking Lights Mean Different Things on Different Devices: Blinking Lights Mean Different Things On Different Devices.Third, use the power button on your Philips hue play hdmi sync box to completely shut down the system for 10 seconds and then restart it.įourth, check for updates for both firmware and apps through their respective websites or app stores. Second, try reconnecting devices by removing power from both and then restarting them after 10 seconds have passed. When there is a problem, try these tips before contacting customer service.įirst, be sure you are using an appropriate cable to connect your device and TV. Rebooting your device may solve some problems, but it won’t solve all of them. Rebooting Your Device Won’t Solve All Your Problems.
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